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POLICIES

All the Information You Need to Know

In today’s retail market, we believe honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we provide the best customer experience for our loyal shoppers. Please don’t hesitate to contact us if you have any questions.

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RETURNS

All the Information

There is a 15 day return and refund policy for the Knife Talk Base Hoodie and Stargazed Collection only. Any refunds made after 15 days of service will not qualify for a refund. Please contact us at michalexnder@gmail.com with any questions.

SHIPPING AND DELIVERY

What You Need to Know: USPS

United States:

Shipping Delivery Estimate:

Standard: 5-7 business days

Premium: 3-5 business days

Local First Class: 2-3 business days

Overseas:

Shipping Delivery Estimate:

Automatic: 7-14 business days.

(Varies by Destination)

PRIVACY POLICY

Your Data is Secure

Privacy Policy 
  
Protecting your private information is our priority. This Statement of Privacy applies to www.michalexnder.com, and Michael Alexander and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Michael Alexander include www.michalexnder.com and Alec. The Michael Alexander website is a Online Clothing Store site. By using the Michael Alexander website, you consent to the data practices described in this statement. 
  
Collection of your Personal Information 
In order to better provide you with products and services offered, Michael Alexander may collect personally identifiable information, such as your: 
  
 -    First and Last Name 
 -    Mailing Address 
 -    E-mail Address 
 -    Phone Number 
  
If you purchase Michael Alexander's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. 
  
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future. 
  
Use of your Personal Information 
Michael Alexander collects and uses your personal information to operate and deliver the services you have requested. 
  
Michael Alexander may also use your personally identifiable information to inform you of other products or services available from Michael Alexander and its affiliates. 
  
Sharing Information with Third Parties 
Michael Alexander does not sell, rent or lease its customer lists to third parties. 
  
Michael Alexander may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Michael Alexander, and they are required to maintain the confidentiality of your information. 
  
Michael Alexander may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Michael Alexander or the site; (b) protect and defend the rights or property of Michael Alexander; and/or (c) act under exigent circumstances to protect the personal safety of users of Michael Alexander, or the public. 
  
Tracking User Behavior 
Michael Alexander may keep track of the websites and pages our users visit within Michael Alexander, in order to determine what Michael Alexander services are the most popular. This data is used to deliver customized content and advertising within Michael Alexander to customers whose behavior indicates that they are interested in a particular subject area. 
  
Automatically Collected Information 
Information about your computer hardware and software may be automatically collected by Michael Alexander. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Michael Alexander website. 
  
Right to Deletion 
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will: 
•    Delete your personal information from our records; and 
•    Direct any service providers to delete your personal information from their records. 
  
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to: 
•    Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us; 
•    Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity; 
•    Debug to identify and repair errors that impair existing intended functionality; 
•    Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law; 
•    Comply with the California Electronic Communications Privacy Act; 
•    Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent; 
•    Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us; 
•    Comply with an existing legal obligation; or 
•    Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information. 
  
Children Under Thirteen 
Michael Alexander does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website. 
  
E-mail Communications 
From time to time, Michael Alexander may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. 
  
Changes to this Statement 
Michael Alexander reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy. 
  
Contact Information 
Michael Alexander welcomes your questions or comments regarding this Statement of Privacy. If you believe that Michael Alexander has not adhered to this Statement, please contact Michael Alexander at: 
  
Michael Alexander 
9108 Guess St 
Rosemead, California 91770 
  
Email Address: 
michalexnder@gmail.com 
  
Telephone number: 
+1(626)228-4901 
  
Effective as of March 12, 2022 
  

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